Hello, data community!
I’m reaching out in hopes of learning from others’ experiences with managed IT services partnerships versus in-house IT. We’d love to hear from folks who have experience with both, about the pros and cons you’ve seen with each. We made the transition from in-house IT to an external vendor a few years ago after outgrowing what we could support internally – but we’ve gotten significantly bigger since then, and are now feeling some pinching again. One concrete example would be tech life-cycle planning; right now, without an on-the-ground point person centered in what it’s like to work in schools, processes where we really need consistency and reliability – like teachers being able to count on classroom sets of laptops that are working smoothly – often feel much more reactive and non-strategic than we’d like. That said, though, we’re not sure about the sustainability or scalability of what would always need to be a small in-house IT team.
If any of this sounds familiar, we’d love to learn from you! Any quick thoughts below would be super helpful – or, if you’re feeling especially altruistic and would be willing to hop on a quick call, please be in touch with me directly.
Thanks in advance!